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Engage

Suppliers

The Suppliers section provides a central view of all organisations in your sustainability network.

It is used to manage supplier relationships, track engagement activity, and monitor which suppliers have been invited to participate in engagement requests. This section focuses on who is in your supply chain and their current engagement status.

What you can do in the Suppliers section

From the Suppliers page, you can:

  • View all supplier organisations connected to your account
  • Track engagement and completion status across suppliers
  • Monitor recent activity and request history
  • Add new suppliers manually
  • Edit supplier contact details

Supplier summary tiles

At the top of the Suppliers page, summary tiles provide a snapshot of supplier engagement across your network.

Total organisations: Shows the total number of supplier organisations added to TrackZero.

Engagement: Shows the percentage of suppliers that have completed at least one engagement request. This helps you understand overall participation across your supply chain.

Emissions provided: Shows the percentage of suppliers that have submitted emissions data.

Emissions tracked: Displays the total kg CO₂e provided by suppliers across all completed requests.

Organisations table

Below the summary tiles, the Organisations table lists all suppliers in your network.

For each supplier, you can see:

  • Organisation – Supplier company name
  • Country – Primary country of operation
  • Last activity – Most recent engagement activity
  • Most recent status – Latest request status (e.g. Requested, Viewed, Pending, Completed)
  • Company ID – Company registration number or DUNS number
  • Contact email – Primary supplier contact email

Selecting the edit (pencil) icon allows you to update supplier details.

Understanding supplier statuses

Supplier status reflects their most recent engagement activity:

  • No requests – The supplier has been added but has not yet received a request
  • Requested – A request has been sent but not yet opened
  • Viewed – The supplier has opened the request
  • Pending – The request is pending with the supplier, and no action has been taken.
  • Completed – The supplier has submitted the required information
  • Expired – The request is no longer open for responses

These statuses help prioritise follow-up and identify engagement gaps.

Adding a supplier

You can add suppliers manually from the Suppliers page.

Steps to add a new supplier

  1. Navigate to Engage > Suppliers
  2. Click Add Suppliers in the top-right corner
  3. Complete the supplier details:
    • Company name – Should match the legal entity
    • Company ID – Company Registration Number or DUNS Number
    • Contact name – Primary point of contact
    • Email – Contact email address
    • Country – Primary country of operation
  4. Click Create

Once added, the supplier will appear in your supplier list and can be included in engagement requests.

Suppliers may also be added automatically when a supplier completes a manual link request. These suppliers will appear in the Organisations table with their engagement status visible.