Collaboration

How do I contact TrackZero support?

If you need help or have questions about using TrackZero, there are two ways to contact our support team.

Option 1: Contact Support via the Help Icon

1. Click the Question Mark icon in the top-right corner of the screen.
2. A Contact Us pop-up will appear.
3. Select a Topic from the dropdown (e.g., General Inquiry or Bug Report).
4. Enter a Subject and provide a Detailed Description of your issue.
5. Click Submit to send your request to the support team.

Option 2: Contact Support via the Assessment Page

1. While completing an assessment, look to the right-hand side of the page.
2. Click the Support button under Technical Support.
3. The same Contact Us pop-up will appear.
4. Fill in the required details and click Submit.

Tips for Getting Support

• Provide as much detail as possible to help us understand and resolve your issue quickly.
• You can include file links (documents, screenshots, etc.) via third-party services like Dropbox, Google Drive, or OneDrive.

Our support team will get back to you as soon as possible!