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Settings

How do I update my account information?

To update your account information in TrackZero, follow the steps below:

Accessing account settings

  1. Click the Settings (cog wheel) icon at the top right of the page.
  2. Select My Account from the left-hand sidebar.

Updating profile information

Edit your profile details

  • First Name*: Enter your first name.
  • Last Name*: Enter your last name.
  • Telephone: Enter your phone number (optional).
  • Profile Picture:
    • Click Choose File to upload a profile picture.
    • Image Requirements:
      • Square image, at least 600px × 600px
      • Maximum file size: 1MB
      • Supported formats: .jpg, .png
    • Click Update to save changes.

Updating your email address

  1. Locate the Email Address section.
  2. Current Email: Displays your existing email address (cannot be edited directly).
  3. New Email Address*: Enter the new email address you'd like to use.
  4. Click Update Email Address to save changes.

Note: You may need to verify the new email address via a confirmation email.

Managing email notifications

  1. Find the Email Notifications section.
  2. Product:
    • Tick/untick New Messages and Replies to receive or stop receiving product-related notifications.
  3. News, Updates and Tips:
    • Enable/disable:
      • TrackZero Announcements and Updates
      • Tips and Sustainability Success
  4. Click Update Email Notifications to apply changes.

Note: legal and compliance notifications are always sent and can't be turned off.

To change your password or set up two-factor authentication, see How do I set up two-factor authentication?.

Logging out

  1. Scroll to the bottom of the page.
  2. Click Logout to securely sign out of your account.