Collaboration

Overview

The TrackZero platform has a built-in messaging system that allows users to communicate with partners and sustainability consultants for support. Messages can be accessed in two ways:

Messaging Within an Assessment

From most assessment questions, and from individual line items in the Ledger, users will see an "Ask an Expert" or "New Message" button for contacting their partner or TrackZero's Sustainability Team directly. See How do I seek advice from a sustainability expert? for the full steps.

Accessing Messages Outside an Assessment

• Users can access all messages via the speech bubble icon at the top right of the TrackZero platform.
• From here, they can view multiple messaging threads.
• Messages are organised into open and resolved threads.
• Users can reply to messages or mark them as resolved if no further action is needed.

Note: Delegates, and Collaborators restricted to specific sites, don't have access to messaging.

Email Notifications

TrackZero also sends notifications by email. From Settings > My Account, you can choose which types you'd like to receive: New Messages and Replies, TrackZero Announcements and Updates, and Tips and Sustainability Success. Legal and compliance notifications are always sent and can't be turned off.

The messaging feature ensures that users can get quick and reliable support from partners and sustainability consultants.