Settings

How do I view my billing information?

To view your billing information in TrackZero, follow these steps:

Accessing billing information

1. Click the Settings (cog wheel) icon at the top right of the page.
2. Select Billing from the left-hand sidebar.

Billing details overview

In the Billing section, you will see the following information:

• Subscription Tier: Displays your current subscription plan — TrackZero's tiers are Comply, Accelerate, Essentials, and Grow, each offering a different level of features and support.
• Start Date: The start date of your current subscription.
• Renewal Date: The date your subscription will automatically renew.
• Account Manager: Displays the name of the assigned account manager for your organisation.

If you manage your own billing, select Manage Subscription & Billing to access your invoices and payment details, or View Upgrade Options to change plans.

If someone else manages your billing

If someone else in your organisation manages billing, or your organisation is licensed through a partner, the Billing page will tell you who to contact instead:

• Contact Your Account Manager: Reach out to your assigned account manager for billing questions.
• Contact TrackZero Support: For immediate assistance, contact the TrackZero support team.
• Purchased via a Partner: If your subscription was purchased through a partner, contact them directly for billing-related queries.