Settings

How can I upgrade, cancel or manage my subscription?

If you manage your own billing, you can upgrade or review your subscription directly from Settings > Billing.

Managing your subscription

1. Click the Settings (cog wheel) icon at the top right of the page.
2. Select Billing from the left-hand sidebar.
3. Select View Upgrade Options to change plans, or Manage Subscription & Billing to access your invoices and payment details.

If someone else manages your billing

If someone else in your organisation manages billing, or your organisation is licensed through a partner, see How do I view my billing information? for who to contact instead.

Upgrading to Expert Supported

If you'd like hands-on support from a sustainability expert, look for an Upgrade to Expert Supported prompt on any feature that's part of a higher tier, such as Scope 3 categories, Plan, or certain report types. Selecting it shows what's included: guided onboarding, a dedicated account manager, outsourced data entry, and tailored reduction recommendations. Select Request Upgrade and TrackZero's team will be notified and will contact you.

Lite trial ending soon

If your organisation is on a Lite trial, you'll see a banner once your trial has 30 days or fewer remaining, prompting you to choose a plan before you lose access.