FAQ

FAQ and Troubleshooting

Quick answers to common questions about permissions, badges, reports, and verification. If a feature or page seems to be missing, it's most likely down to your role or site permissions rather than a fault.

Why can't I see the Ledger, Footprint, or "Add Entry"?

If you're a Delegate, you only have access to the specific questions your admin has assigned you. You won't see Measure's main pages, the Ledger, Footprint, or the option to create or delete records. This is expected: ask your organisation admin if you need broader access. See Account and team settings.

Why can't I see Plan, Engage, Promote, or Messages?

If you're a Collaborator restricted to specific sites, these areas aren't available to you. Ask your organisation admin to remove the site restriction, or to grant you access to "All Sites," if you need them.

Why can't I see data for another site?

Your access to sites is set individually by your organisation admin. If you need to view or edit a site you can't currently see, ask them to update your permissions in Settings > Team.

Why can't I add more sites?

Your subscription tier limits how many sites your organisation can have. From Settings > Sites, select the upgrade link to request a higher limit.

Can I request a specific badge in Promote?

No, badges unlock automatically as you reach certain milestones, such as completing a reporting year or meeting a reduction target. See Promote.

What happens once I generate a report?

Once you select Generate on a report, it can't be edited further. If you're not sure it's ready, use Save & Preview first to check how it looks. See Report.

My verifier raised an issue: what do I do?

Open Measure > Verification, find the item under Pending Actions, and update the answer or evidence as needed. Your verifier will see the update the next time they review it. See Verification.

I still need help

Use Ask an Expert from within an assessment question, or contact TrackZero support directly; see Collaboration.